1. Introduction
VELA Skin (“we,” “our,” or “us”) operates velaskin.ng and is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.
By using velaskin.ng, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
B. Transaction Information
- Order details
- Payment confirmation status
- Transaction reference numbers
C. Technical & Usage Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on website
D. Communication Data
- Messages sent via contact forms
- Customer support emails
- Social media interactions
3. How We Collect Information
We collect information when you:
- Place an order
- Contact customer support
- Subscribe to updates
- Browse our website
- Interact with advertisements
Certain information is collected automatically through cookies and analytics tools.
4. How We Use Your Information
Your information may be used to:
- Process and fulfill orders
- Confirm and track shipments
- Respond to inquiries
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal requirements
We only use your information for legitimate business purposes.
5. Payment Processing
All payments made on velaskin.ng are securely processed through Paystack, a trusted third-party payment gateway.
VELA Skin does not store, process, or have direct access to your card details, including:
- Debit card numbers
- Credit card numbers
- CVV codes
- Bank account information
Payment data is encrypted and handled directly by Paystack in accordance with their security standards.
We recommend reviewing Paystack’s privacy policy for additional information on how they process financial data.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve website functionality
- Analyze site performance
- Remember user preferences
- Enhance user experience
You may disable cookies in your browser settings, though some features of the website may be affected.
7. Sharing of Information
We do not sell, trade, or rent your personal information.
We may share limited information with:
A. Payment Processor (Paystack)
To process secure transactions.
B. Delivery Partners
To fulfill and deliver orders.
C. Legal Authorities
When required by law or to protect our legal rights.
Information shared is limited strictly to what is necessary to complete the service.
8. Data Security
VELA Skin implements appropriate security measures to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no online transmission is completely secure. By using our website, you acknowledge this inherent risk.
9. Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Maintain accounting records
- Comply with legal obligations
- Resolve disputes
Once data is no longer required, it is securely deleted.
10. Your Rights
You may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, contact:
support@velaskin.ng
11. Marketing Communications
If you opt in to receive updates, you may receive:
- Product announcements
- Promotions
- Restock notifications
You may unsubscribe at any time by clicking the unsubscribe link in emails.
12. Third-Party Links
Our website may contain links to external websites. VELA Skin is not responsible for the privacy practices of third-party websites.
13. Children’s Privacy
VELA Skin does not knowingly collect personal data from individuals under 18 years of age.
14. Changes to This Privacy Policy
We may update this policy periodically. Changes will be posted on this page with the updated effective date.
Continued use of velaskin.ng indicates acceptance of any updates.
15. Contact Information
For privacy-related inquiries:
Email: support@velaskin.ng
Website: www.velaskin.ng