VELA Skin currently delivers nationwide across Nigeria. We are committed to ensuring that your order is processed efficiently and delivered in a timely and secure manner.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Within Abuja: 24hrs
Other State: 2–3 business days
Orders placed:
- On weekends
- On public holidays
- After working hours
Will be processed on the next available business day.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking details.
VELA Skin reserves the right to delay processing if:
- Payment verification is incomplete
- Product availability needs confirmation
- Additional customer information is required
Delivery Timeline
Estimated delivery times are as follows:
Abuja: Within 24 hours after dispatch
Other States Nationwide: 1–3 business days
Delivery timelines begin once the order has been shipped, not from the time of purchase.
While we strive to meet these timelines, delivery times may vary due to:
- High order volumes
- Promotional periods
- Public holidays
- Courier operational schedules
- Unexpected logistics disruptions
Shipping Fees
Shipping fees are automatically calculated at checkout based on:
- Delivery location
- Courier rates
- Package weight
The final shipping cost will be displayed before completing your purchase.
VELA Skin may occasionally offer promotional shipping rates or free delivery offers, which will be clearly communicated.
Tracking Your Shipment
Once your order has been dispatched, you will receive:
- A shipping confirmation email
- A tracking number
- A tracking link (where applicable)
Customers are responsible for monitoring tracking updates to stay informed about delivery status.
Delivery Attempts & Failed Delivery
Please ensure that:
- Your delivery address is accurate and complete
- A recipient is available at the delivery location
- Your contact number is active and reachable
If delivery fails due to:
- Incorrect address provided
- Unavailable recipient
- Unreachable phone number
Additional delivery charges may apply for re-delivery.
VELA Skin is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging
If a package is marked as delivered but you have not received it, please contact us immediately so we can assist in resolving the issue with the courier.
Responsibility Disclaimer
While we partner with trusted courier services, VELA Skin is not liable for delays caused by:
- Courier service disruptions
- Weather conditions
- Government restrictions
- Public emergencies
- Unforeseen logistical issues
However, we will always make reasonable efforts to support and assist customers in resolving delivery concerns.